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South East Water must pay £30.5m for supply failures
Regulator Ofwat confirms this penalty follows three investigations into the water company.
July 14, 2026Virgin Media fined £28m for preventing customers from cancelling contracts
Millions of phone calls from customers were "likely mishandled" over nearly a three-year period, the regulator says.
July 8, 2026CrossCountry ranked Britain's worst train operator
Transport Focus asks it to reduce delays and provide better information during disruption.
June 18, 2026US closes probe into 2024 Delta Air Lines meltdown sparked by CrowdStrike outage - Reuters
US closes probe into 2024 Delta Air Lines meltdown sparked by CrowdStrike outage Reuters
June 15, 2026Ticketmaster-owner Live Nation ran a monopoly and overcharged fans, jury finds
The lawsuit said the firm's practices had led to higher ticket prices and worse service for customers.
April 15, 2026Hargreaves Lansdown resolves IT issues affecting thousands
The finance firm has apologised for the disruption to its website and app, which has angered many customers.
March 20, 2026'Obnoxious' AI chatbot talked about its mother, customers say
Australian supermarket giant Woolworths tweaks its AI-powered assistant after users said it gave them the "ick".
February 27, 2026When the retail staff can't help you
This customer might be feeling trolled, in this scene from Small Prophets.
February 20, 2026Related Pages (8)
South East Water must pay £30.5m for supply failures
South East Water distributing water to customers after thousands of properties across Tunbridge Wells were affected by water disruptions in January 2026 South East Water must spend £30.5m on improvem
Virgin Media fined £28m for preventing customers from cancelling contracts
Virgin Media has been fined £28m for repeatedly preventing customers from cancelling contracts, Ofcom said. It said millions of phone calls from customers were "likely mishandled" over nearly a three
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The Trump administration said on Monday it had closed an investigation, without seeking any penalties, into a July 2024 meltdown at Delta Air Lines sparked by a global outage that disrupted the travel
Australian supermarket giant Woolworths' AI bot glitches, talks about its mother
The supermarket giant has pared back its AI assistant’s “personality” after the bot baffled customers with unsolicited tales about its “mother” and “uncle.” by
Woolworths’ AI agent rambled about its ‘mother’. It’s a sign of deeper problems with the tech rollout
Recently some Australian shoppers got more than they bargained for when they chatted with Woolworths’ artificial intelligence (AI) assistant, Olive. Instead of sticking to groceries, recipes and bask
'Obnoxious' AI chatbot talked about its mother, customers say
An Australian supermarket chain had to reconfigure its AI assistant, named Olive, after customers said it kept claiming to be human and even complained about its mother. Woolworths said that it had r
'Obnoxious' AI chatbot talked about its mother, customers say
An Australian supermarket chain had to reconfigure its AI assistant, named Olive, after customers said it kept claiming to be human and even complained about its mother. Woolworths said that it had r
When the retail staff can't help you
Watch the full episode on BBC iPlayer.